Privacy Policy

1. Who We Are

This website is operated by X-Freight Solution — Ocarina Shipping ("we", "us", "our"), a customs and logistics company based in Belgium. We act as the data controller for the personal data described in this policy. You can reach us at service@x-freight.eu or +32 492 28 92 35.

2. Data We Collect

We collect personal data that you provide directly to us, and limited technical data collected automatically when you visit our website:

• Contact details you submit through our contact form — first name, last name, email address, and the content of your message.
• Business and shipment information you share with us when requesting a quote or service (e.g. type of goods, origin and destination, documentation).
• Technical data such as IP address, browser type, and pages visited, where collected by hosting or analytics services.

3. How and Why We Use Your Data

We use your personal data to:

• respond to your enquiries and provide quotes;
• deliver our customs clearance, transit, and transport services;
• meet our legal and regulatory obligations, including customs reporting;
• maintain and improve the security and performance of our website.

Our legal bases under the EU General Data Protection Regulation (GDPR) are the performance of a contract, compliance with legal obligations, and our legitimate interest in operating and growing our business.

4. Sharing Your Data

We do not sell your personal data. We may share it with customs authorities, carriers, and trusted service providers strictly as needed to perform our services, and where required by law. Any third parties acting on our behalf are bound to process data only on our instructions.

5. Data Retention

We keep personal data only for as long as necessary for the purposes set out above, including any legal, accounting, or customs record-keeping requirements.

6. Your Rights

Under the GDPR you have the right to access, correct, or delete your personal data, to restrict or object to its processing, and to data portability. You may also lodge a complaint with the Belgian Data Protection Authority. To exercise any of these rights, contact us at service@x-freight.eu.

7. Cookies

Our website may use essential and analytics cookies to function correctly and to understand how visitors use the site. You can control cookies through your browser settings.

8. Contact

For any question about this policy or your personal data, contact us at service@x-freight.eu, by phone at +32 492 28 92 35, or by post at Kapiteinstraat 33, 3700 Tongeren, Belgium.